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What You Agree To When You Open an Account

These terms set out the rules that apply every time you access bigsoloto — from creating your account and depositing via DANA, OVO, or GoPay, to placing a bet or requesting a withdrawal.

Applies to all account activityCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessUpdated terms take effect on publish dateContact support if anything is unclear
bigsoloto What You Agree To When You Open an Account
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

These terms are not just rules we impose — they define your rights too. Here is how we handle the things that matter most to your account under this agreement.

Account Security Your account is protected by password and OTP verification on login. You are responsible for keeping your credentials private; we will never ask for your PIN via chat or email.
Data Retention We retain account and transaction data for as long as required by applicable law and our operating licence. You may request a summary of your stored data through the support email channel.
Wallet Verification Deposits via DANA, OVO, or GoPay are matched to your registered account wallet. If a mismatch is detected, the transaction is held pending verification — not automatically rejected.
Requesting Changes To update registered details — wallet number, contact address, or linked payment method — submit a request through live chat with your account ID and identity confirmation ready.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, or you believe your account has been actioned incorrectly under these terms, reach out before assuming the worst. Our support team can explain the specific rule that applies to your situation and escalate to the compliance desk if needed. We respond through the channels below — pick whichever fits how you work.

Team online

Live Chat

Open the chat widget from your account dashboard. This is the quickest route for urgent account or terms questions — a real agent picks it up.

Email Support

Write to our support address for detailed terms queries or formal complaints. Include your account ID and the clause you are asking about so we can respond precisely.

Help Centre

The Help Centre holds summaries of key clauses, account rules, and wallet guidelines for DANA, OVO, and GoPay users who want a quick self-serve answer.

Common Questions About These Terms

Real questions about what these terms mean for your account — answered directly, without the legal run-around.

They apply from the moment you complete registration. Every deposit, game session, and withdrawal you make after that point is covered by the current version of these terms.

No. Deposits must come from a wallet registered in your own name. Using another person's DANA, OVO, or GoPay account violates these terms and may result in account suspension.

Updated terms are published on this page with an effective date. We recommend checking back when you receive any account communication or before a large deposit.

You will receive a notification with the reason. Contact live chat or email support with your account ID, and our compliance team will review the case and explain the next steps.

Yes. Any promotion you join is subject to both the general terms on this page and the specific conditions attached to that promotion. Where there is a conflict, the promotion conditions apply first.

Send a written request to our support email with your account ID. We will confirm what data is held and provide a summary in line with applicable law and our data-retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.