Reference

How bigsoloto Handles Your Personal Information

Your account data belongs to you, and we take that seriously. This privacy policy explains exactly what we collect when you open an account, fund it via DANA, OVO, or GoPay, and use the platform — so there are no surprises.

Account data protectedDANA, OVO, GoPay wallet info securedNo data sold to third partiesYou can request your dataCookies disclosed clearly
bigsoloto How bigsoloto Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your data secure through a combination of technical controls and clear retention policies. Here is what that looks like in practice across four areas of your account.

Data Retention

We keep your account data only for as long as your account is active or as long as required for legal and financial reconciliation. Once that period ends, data is deleted or anonymised.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered phone number. Suspicious activity — like a login from an unrecognised device — triggers an automatic account review before access is granted.

Wallet Data Handling

When you top up via DANA, OVO, or GoPay, payment references pass through encrypted channels. We store only the confirmation reference, never your wallet PIN or full account credentials.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request as promptly as our queue allows.

Team online

Live Chat

Start a live chat session from the account dashboard. Privacy and data-access requests raised here are routed to our compliance team without delay.

Email Support

Send your privacy request to our support email address found in the contact page. Include your registered account ID so we can locate your data quickly.

Help Centre

Our help centre carries a dedicated privacy section. You can submit a data-request form there, which logs a reference number for you to track the response.

Frequently Asked Questions About Our Privacy Policy

Here are the questions we hear most often about how bigsoloto handles personal data. If your question is not covered below, our support team can help through live chat or email.

We collect your name, email address, and phone number at registration. When you fund your account via DANA, OVO, or GoPay, we also record the transaction reference to confirm your deposit.

No. We store only the payment confirmation reference needed to match your deposit to your account. Your wallet PIN, full account number, and credentials are never held by us.

Yes. Contact our support team via live chat or the help-centre form with your account ID. We will compile and send you the data we hold within a reasonable timeframe.

We do not sell or rent your data. We share only what payment processors like DANA, OVO, and GoPay require to complete a transaction, and nothing beyond that operational minimum.

We retain account data for as long as required for financial reconciliation and any applicable legal obligation. After that period, we delete or anonymise it so it cannot be linked back to you.

Send a deletion request through our support email or help-centre form. Include your registered account ID. Our compliance team reviews every request and confirms the outcome in writing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.